No Attorney Likes Chasing Updates
In litigation, communication is more than a courtesy, it’s an essential part of delivering professional legal services.
When an attorney appoints a correspondent attorney, they are placing trust in another legal professional to represent their firm, manage important procedural steps, and keep matters moving forward. While court appearances and document filing are vital aspects of correspondent work, one factor often determines the quality of the entire experience: communication.
At A de Bruyn Attorneys, we believe that excellent correspondent legal services are built on clear, timely, and consistent communication. Because when you’re responsible for updating your own client, you shouldn’t have to chase updates from your correspondent attorney.
The Frustration of Not Knowing
Every attorney has experienced it.
You’ve instructed a correspondent attorney, the court appearance has taken place, or documents have been filed, but hours or even days later, you’re still waiting to hear what happened.
Questions begin to arise:
- Was the appearance successful?
- Were the documents accepted?
- Has the matter been postponed?
- Are there any further instructions required?
- What should I tell my client?
Without timely feedback, even routine matters can become unnecessarily stressful.
A lack of communication not only affects your ability to manage the matter, it also impacts your ability to provide accurate advice and reassurance to your client.
Your Clients Expect Answers
As the instructing attorney, your client looks to you for updates.
They don’t see the work happening behind the scenes; they simply expect you to know the status of their matter.
That’s why prompt reporting from your correspondent attorney is so important.
When your correspondent keeps you informed, you can confidently:
- Respond to client enquiries.
- Provide accurate progress updates.
- Plan the next steps in the litigation process.
- Manage expectations effectively.
- Maintain trust with your clients.
Strong communication allows you to continue delivering the professional service your clients expect.
Communication Is More Than Sending an Email
Effective communication isn’t only about reporting once the work is complete.
It should form part of the entire correspondent process.
A reliable correspondent attorney should communicate:
Acknowledgement of Instructions
Confirming that your instruction has been received and understood.
Progress Updates
Keeping you informed if there are developments, delays, or additional requirements.
Prompt Reporting
Providing a clear summary of what took place after a court appearance or procedural step has been completed.
Next Steps
Advising if further action is required so your matter continues progressing without delay.
This structured approach ensures there are no unnecessary surprises and that instructing attorneys always know where their matters stand.
Communication Is a Core Part of Our Service
At A de Bruyn Attorneys, communication isn’t treated as an administrative task, it’s a core part of our correspondent legal services.
Our commitment includes:
- Prompt feedback.
- Regular progress updates.
- Clear communication.
- Professional reporting after every instruction.
We understand that every update we provide helps another attorney serve their client with confidence.
That’s why we prioritise responsiveness throughout every stage of the matter, from receiving your instruction to reporting back once it has been completed.
Partner with a Correspondent Attorney Who Keeps You Informed
One of the biggest frustrations in correspondent work is not knowing what’s happening with your matter.
We believe you should never have to chase updates.
If you’re looking for a correspondent attorney who values communication as much as professionalism, A de Bruyn Attorneys is ready to support your practice.
Contact our team today to learn more about our correspondent legal services and experience the difference that clear, consistent communication can make.
